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Terms

Delivery:

MilkyWalk is not only a premier carrier of children's shoes, clothing and accessories, but a trustworthy online service with a reliable legacy. With our worldwide delivery, here are the following costs:
 

Inside Europe 


Economy delivery (2 kg maximum): 10€ (not available in all countries)

Standard delivery (5 kg maximum): 30€ or 50€ depending on country

If the total weight of the order just exceeds the maximum, we might send without original shoe boxes to save on delivery costs.

We will always contact you for approval before shipping in case of extra shipping cost.

MilkyWalk is not in control of customs and please know that you will be responsible to pay any customs charges and local fees that may apply before you can happily get your order in your hands. 

Delivery time is 3-9 working days + customs time if outside EU. Delivery to Russia may take longer.
 

Outside Europe

Economy delivery (2 kg maximum): 14€ (not available in all countries)

Standard delivery (5 kg maximum): 50€

If the total weight of the order just exceeds the maximum, we might send without original shoe boxes to save on delivery costs.

We will always contact you for approval before shipping in case of extra shipping cost.

MilkyWalk is not in control of customs and please know that you will be responsible to pay any customs charges and local fees that may apply before you can happily get your order in your hands. 

Delivery time is 3-14 working days + customs time.


Return policy: 

At MilkyWalk, we know that sometimes you get something that doesn't quite work. That is okay, because you have 30 days from when you get your order to return things and get your money back. Please send back your order with its unused items, if possible, in the original boxes or packaging for a full refund if you aren't totally satisfied.

We recommend postal insurance if available, as lost packages on the way to our warehouse are not able to be refunded. Know that by returning your package, or refusing it at deliver, means that the postal cost back to us are for you to cover. Once we get the package, you will get an e-mail confirmation and your order is refunded.

Please include the return label in your return package. If the return label is lost, please include your order number and contact information.


Send back things to our address at: 


MilkyWalk ApS
Krogenbergvej 15A Hal 3
Nyrup
3490 Kvistgaard
Denmark


We will refund your initial delivery cost if you return all purchased items. If you decide to keep some items and only make a partial return, we won't give you back any delivery cost. 

As we are sure you can understand, all items must be unused in order to get a full refund. Partial or no refunds might be the outcome if the items are used or damaged when returned. 


Faulty items:

We like to make sure our brands are top notch. But sometimes, things can happen that makes the quality of a product not where we would like it. After receiving your items, make sure to give things a good inspection. If within two years of delivery your goods are not as advertised or faulty, please contact us for a repair, refund or price reduction. Make sure to speak with us before sending back things so we can work out how to help you best. If we ask you to return a faulty item MilkyWalk will be responsible for the returning costs.

If you have a complaint about our decision on your claim, kindly contact ODR, which handles online disputes within EU. File your complaint here: europa.eu.


Payment:

We've made it easy to purchase our items. We accept online payments with all major debit and credit cards, and never even charge you a processing fee. 
 

Cookies:

Children like cookies, but we use Cookies at MilkyWalk that don't need any milk. Those are small files on your device that stores your preferences and history on a website. With us, they make sure we know how to give you what you need and make our shopping technology function smoothly. Also, they are calorie free as a bonus.


Safety:

No one likes a snoop, and we at MilkyWalk put things in place for your internet safety. None of your payment information is stored with us. We are a fun business, but serious when it comes to respecting your privacy. Everything on our site is SSL encrypted, with transmissions approved by NETS. 


Copyright:

We love bloggers and the media to get excited about what we do at MilkyWalk. All we ask is that you reference us in a link, and know that we own all the rights to the graphics and site copy on milkywalk website. Thanks!